These regulations will be enforced by City Staff. Progressive discipline will be in effect for repeat or habitual offenders. Refunds will not be issued to visitors who are asked to leave a facility for any prohibited act. City Staff are authorized to determine when it is appropriate to contact the police or other law enforcement officials to assist with enforcement of these regulations and applicable laws. Violations of these regulations that constitute a criminal act may result in arrest and/or the filing of criminal charges. The City may also take additional action as it deems necessary or appropriate in response to violations of the regulations. If at any time, The Gardens on Spring Creek Staff or Volunteers feel threatened or for any emergency situation, they may call 911 and complete an incident report.
Serious Acts
a. Staff will evaluate the safety of approaching the individual and whether to ask another staff member or supervisor to assist.
b. Staff will ask the patron to immediately leave the premises, and not to return for at least 24 hours.
c. If the patron leaves, Staff must document the incident in report, and provide the information to their supervisor and manager.
d. If the patron does not leave, Staff should immediately call 911.
e. The patron may be told that facility privileges have been suspended, and they will not be permitted access to any The Gardens on Spring Creek facility or program until disciplinary action has been finalized.
Other Prohibited Acts
a. Staff will inform the patron that the act must stop and not repeat.
b. If the behavior stops, normal activity can then continue. Staff must document the incident in a report.
c. If the behavior does not stop, City Staff may inform the person to leave the facility immediately.
d. The visitor may be told that facility privileges have been suspended, and they will not be permitted access to The Gardens on Spring Creek until disciplinary action has been finalized.
e. In all cases, regardless of severity, City Staff are required to document any Unacceptable Behavior incident in an Incident Report to identify repeat offenders across City facilities.
f. A warning/probationary letter will be sent to the patron. Depending on the severity of an offense, or repeated Unacceptable Behaviors, the person may be suspended from using The Gardens on Spring Creek facilities for a designated period of time deemed appropriate for the nature of the offense.
Guidelines for Suspension Lengths
The Gardens on Spring Creek Director, or their designee, may suspend a patron for any length of time between one day and up to a permanent ban for serious prohibited acts. Staff involved in the incident will provide the Gardens on Spring Creek Director will all relevant information in writing. The following factors should be considered when determining how long a suspension should last.
a. The seriousness of the incident
b. The history of related issues with the patron
c. Whether, how many times, and how recently the patron has been previously suspended
d. Whether people were injured during the incident
e. Whether property was damaged during the incident
f. Whether criminal charges were or will be filed in relation to the incident
g. Whether the patron shows remorse for their actions